Shipping, Taxes & Duties
1. Shipping Origin
Canadian orders are shipped from Vancouver, British Columbia, Canada.
US orders are shipped through a logistics provider from a US address
2. Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a shipping confirmation email with tracking once your order ships.
3. Shipping Rates
We offer free shipping for all orders order $25 within Canada and the contiguous USA.
4. Domestic Shipping (Canada)
Typical delivery time within Canada is 2–7 business days. Expedited options are available during checkout.
5. United States Shipping
Orders to the contiguous U.S. usually arrive in 2–10 business days. Orders to Alaska, Hawaii, and U.S. territories may have different rates and delivery times. Please contact us if you are unable to find a suitable shipping option.
6. International Shipping
We ship worldwide. International shipping rates are calculated at checkout. Please contact us if you are unable to find a shipping option
7. Customs, Duties, Tariffs and Taxes
Our products are made in Canada and are duty-exempt under the NAFTA/CUSMA agreements when shipped to the United States. We work with a specialized logistics provider that ships from a U.S. address to help ensure you aren't charged duties on your order.
If you do receive a tariff or duty charge, please contact us — we’ll do our best to resolve the issue quickly.
8. Tracking & Notifications
You will receive tracking information via email once your order ships. Please allow up to 24 hours for the tracking number to become active.
9. Shipping Issues
If your order hasn’t arrived within 15 business days (Canada/U.S.) or 30 business days (international) after shipment confirmation, contact us at info@faunacomponents.com with your order number.
10. Undeliverable Packages
Packages returned to us due to incorrect addresses or unclaimed deliveries may require an additional shipping fee for redelivery.